Return & Refund Policy

Our Return Policy

At NerveCalm, we stand behind the quality of our products and are committed to customer satisfaction. We offer a comprehensive return and refund policy to ensure you're completely satisfied with your purchase.

How to Initiate a Return

To initiate a return and request a refund, please follow these steps:

1. Contact our customer service team at [email protected]
2. Provide your order number and the reason for your return
3. Return the unused portion or empty bottles to the address provided
4. Include your RAN on the return package

Please note that the customer is responsible for return shipping costs unless the product was received damaged or defective.

Refund Processing

Once we receive your returned items, our team will inspect them and process your refund. Please allow for the following timeframes:

• Processing time: 3-5 business days after receiving the returned items
• Credit card refunds: 5-10 business days to appear on your statement
• Other payment methods: Processing times may vary

The refund will be issued to the original payment method used for the purchase. The refund amount will include the purchase price of the product, excluding any shipping and handling charges unless otherwise specified.

Exceptions and Non-Returnable Items

While we strive to accommodate all return requests, certain situations may not qualify for a refund:

• Products not purchased directly from our official website or authorized retailers
• Products that show signs of excessive use (beyond what's reasonable for trying the product)
• Special promotional items marked as non-refundable at the time of purchase
• Digital products or downloadable materials that have been accessed

International Returns

For international orders, the same return policy applies, but please note:

• Return shipping costs are the responsibility of the customer
• Import duties, taxes, and customs clearance fees are non-refundable
• Processing times may be longer due to international shipping transit times

Subscription Cancellations

If you're enrolled in our auto-ship program or subscription service:

• You may cancel your subscription at any time by contacting customer service
• Cancellations must be made at least 3 business days before your next scheduled shipment
• You'll still qualify for the 180-day money-back guarantee on products received

Contact Information

If you have any questions about our Return & Refund Policy, please contact us:

• Email: [email protected]
• Phone: +1 (800) 555-0123
• Contact form: Available on our Contact Us page

Return Address

• NerveCalm, Inc.
• 123 Health Avenue, Suite 300
• Wellness City, NY 10001
• United States